Privacy Policy

This policy explains how Mazen El-Majzoub ("we", "us", "our"), operating soldbymazen.com (the "Site"), collects and uses information about visitors, buyers, sellers, and people who submit contact or showing request forms. We collect only what we need to respond to inquiries, provide real estate services, improve the Site, and measure marketing performance.

1. Information You Provide

When you submit a contact form, showing request form, Meta Lead Ads form, or similar inquiry, we may collect your name, email address, phone number, preferred showing window, property interest, buyer-agent representation status, financing or pre-approval status, and any message you include. We use this information to respond to your request and, if you choose to work with us, to provide real estate services.

2. Information Collected Automatically

We use analytics, advertising, hosting, and performance tools that may collect:

• Pages viewed, referring URL, clicks, call or text button clicks, form-start events, and time spent on the Site
• Device type, browser, approximate location, and general technical identifiers
• IP address, used for approximate location, security, fraud prevention, and analytics
• Campaign parameters such as UTM tags, fbclid, msclkid, and gclid when present in the URL

3. Cookies, Analytics, and Advertising

The Site uses cookies, pixels, and similar technologies to understand campaign performance and improve the visitor experience. These tools may include Google Analytics, Microsoft Clarity, Vercel analytics tools, Meta Pixel, and first-party campaign tracking used to measure specific property campaigns.

Meta Pixel may help us measure visits, clicks, and lead events from Facebook and Instagram ads. If you submit a Meta Lead Ads form, Meta may provide us with the information you entered so we can respond. Meta's use of your information is governed by Meta's own privacy terms and settings. We do not send your name, email address, phone number, or message text to analytics platforms as custom event properties.

4. How We Use Your Information

• Respond to contact forms, showing requests, and consultation requests
• Provide real estate services if you engage us
• Route leads to Mazen El-Majzoub, Premier Real Estate Partners, email delivery systems, campaign dashboard databases, messaging alert tools, and CRM tools when applicable
• Measure advertising and website performance
• Improve the Site, prevent spam, and protect security
• Comply with legal obligations, MLS rules, brokerage policy, and agency disclosure requirements

5. Sharing

We do not sell your personal information. We may share it with:

• Premier Real Estate Partners, our affiliated brokerage
• Service providers we use to run the Site, including hosting, email delivery, campaign data storage, messaging alerts, analytics, advertising, and CRM providers
• Third parties involved in a transaction you authorize, such as lenders, escrow, title, inspectors, or cooperating brokers
• Law enforcement, regulators, or other parties if required by law or needed to protect rights and safety

6. Email, Phone, and Text Communications

If you submit a form or contact us, we may respond by email, phone, or text using the contact information you provided. You can ask us to stop marketing messages at any time. Transactional messages related to your inquiry or real estate services may continue while we are working with you.

7. Security

We take reasonable technical and organizational steps to protect your information. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

8. Your Choices

• You can ask us to access, correct, or delete information you have provided.
• You can block cookies or use browser privacy controls to limit analytics and advertising tracking.
• You can adjust ad preferences through Meta, Google, and other advertising platforms.
• Washington residents may have rights under applicable Washington privacy laws.

9. Children

The Site is not directed to children under 13. We do not knowingly collect personal information from children.

10. Third-Party Links

Links to Zillow, MLS portals, social media, property search tools, ad platforms, and other websites are governed by those sites' own privacy policies, not ours.

11. Changes

We may update this policy from time to time. The "last updated" date at the top shows the latest revision.

12. Contact

Privacy questions? Email mazen@contactprp.com or call (253) 315-9480.